It was a CRM 2016, which was upgraded from CRM 2011. In this case, we need to check the forms and the subgrids.
The write-in products can be added only to the grid which has the CRM default name, if you have there something else, then change it to the correct one.
For quotes - quotedetailsGrid
For orders - salesorderdetailsGrid
Also note that for Orders, you can only add new product if the pricing is not locked. Click on Use current pricing if you have the pricing lock on.
Happy CRM day,
Michal
This is a permissions issue. If you look at the Sales Permissions and compare the role to that of say the system customizer they will likely come back.
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