Running workflow on Entitlements in CRM 2015

Cannot create workflow based on Entitlements

Hi,

I was trying to create a workflow based on the Entitlement entity. It was supposed to trigger when Entitlement turns Active and send notification.

I found out, that it is not possible in all CRM system.

In CRM 7.0.x.x you cannot create workflow, action, dialog for Entitlement entity. Only for Entitlement template :-(

However, for CRM 7.1.x.x it is possible. So please be aware of this fact. If you create such a workflow, you solution will not be compatible with CRM onpremise, as there is no Update 1 currently available.

I will continue with this later.

Michal