Friday, June 26, 2015

Running workflow on Entitlements in CRM 2015

Cannot create workflow based on Entitlements

Hi,
I was trying to create a workflow based on the Entitlement entity. It was supposed to trigger when Entitlement turns Active and send notification.

I found out, that it is not possible in all CRM system.
In CRM 7.0.x.x you cannot create workflow, action, dialog for Entitlement entity. Only for Entitlement template :-(

However, for CRM 7.1.x.x it is possible. So please be aware of this fact. If you create such a workflow, you solution will not be compatible with CRM onpremise, as there is no Update 1 currently available.



I will continue with this later.

Michal

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